Key Facts
In one of its latest updates, Microsoft said it was “deeply sorry” for the disruption caused since Thursday, shooting down speculation the outage was linked to technical issues with artificial intelligence agents.
Microsoft said in a 3:05 p.m. EST update it did not have a timeline for full recovery yet.
Microsoft’s service health status still noted service degradation as of 10 a.m. EST, with the company noting, “Some users may still experience intermittent access issues or delayed email delivery as recovery continues.”
The company said in an update published at 9:17 a.m. EST that some email queues were “significantly reduced and approaching normal levels.”
The disruption, which began Thursday afternoon, primarily affected Microsoft’s Exchange Online email infrastructure, preventing users from accessing their Outlook mailboxes and causing delayed email deliveries.
Other Microsoft services, including Teams, SharePoint Online, Microsoft Copilot 365, and Microsoft Defender XDR, were also impacted by the outage.